Privacy Policy madrid88

1 Introduction and Scope of This Policy

madrid88 ("we", "our platform" or "the company") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy applies to all users of the madrid88.one website, including general visitors, registered members, and any party that interacts with our platform through any device.

By registering an account or continuing to use madrid88 services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact our support team for the account closure process.

This policy covers:

• The types of information we collect from you
• The purposes for collecting and processing that data
• The parties that may receive your information
• Data retention periods and deletion procedures
• Your rights as a data subject

2 Information We Collect

madrid88 collects information from various sources when you interact with our platform. This information is divided into two main categories:

Information You Provide Directly:

• Full name as it appears on your identity card or MyKad
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Date of birth for age verification (21 years and above)
• E-wallet account information such as Touch 'n Go eWallet or bank account details for FPX
• Identity documents for the KYC (Know Your Customer) process when required
• Any communications you send to our support team

Information Collected Automatically:

• Your device's IP address at the time of access
• Web browser type and operating system used
• Gaming session data including the date, time and type of games played
• Deposit and withdrawal transaction history
• Cookies and similar tracking technologies for user experience purposes
• Geolocation data at the country level for regulatory compliance

3 Purposes for Data Collection and Use

Every piece of information we collect is used for a lawful and specific purpose. madrid88 uses your data to:

• Identity verification and account registration — ensuring every user is a verified individual aged 21 and above
• Financial transaction processing — facilitating deposits and withdrawals through methods such as Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Legal compliance — fulfilling KYC, AML (Anti-Money Laundering) obligations and international licensing requirements
• Account security — detecting suspicious activity, fraud attempts or unauthorised access
• Service improvement — analysing usage patterns to enhance platform quality and the gaming experience
• Service communications — sending important notifications related to accounts, transactions, security updates and policy changes
• Customer support — providing effective assistance via 24/7 live chat and email in Malay and English
• Bonus and promotion programmes — managing bonus eligibility such as the 200% welcome bonus up to RM1,000 and the VIP loyalty programme

We do not use your data for purposes not stated here without first obtaining your additional consent.

4 Sharing Information with Third Parties

madrid88 does not share your personal information for third-party commercial or marketing purposes. However, there are limited situations where data may be shared with trusted parties:

• Payment processors — e-wallet service providers, banks and approved payment gateways that process your transactions securely
• Technology service providers — companies that help us operate the platform, servers and security systems under strict confidentiality agreements
• Regulatory authorities — licensing or law enforcement agencies when we are required by law to do so
• Third-party auditors — firms that conduct regular security and compliance audits on madrid88 systems

All third parties we engage are bound by strict data protection obligations and are not permitted to use your information for any purpose other than what has been specified.

5 Use of Cookies and Tracking Technologies

madrid88 uses cookies and similar technologies to improve your experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies — deleted automatically when you close your browser; required to maintain your login and gaming session
• Preference cookies — store your chosen settings such as language and display layout
• Analytic cookies — help us understand how users interact with the platform for improvement purposes
• Security cookies — used to detect and prevent fraudulent activity and suspicious account access

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect specific functions on the madrid88 platform.

6 Data Retention Periods

madrid88 only retains your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations.

• Active account data — retained for the entire period your account is active and in use
• Financial transaction records — retained for the minimum period set by licensing authorities for audit purposes and AML compliance
• Support communication logs — retained for the period necessary for reference and resolution of any disputes that may arise
• Data after account closure — some records may be retained for the period required by law even after the account is closed

When data is no longer needed and there is no legal obligation requiring its retention, we will delete or anonymise that information securely.

7 Your Rights as a User

As a madrid88 user, you have the following rights regarding your personal information:

• 🔍 Right of access — you may request a copy of the personal information we hold about you
• ✏️ Right to rectification — you can ask us to update or correct inaccurate information
• 🗑️ Right to erasure — you can ask us to delete your data, subject to applicable legal obligations
• Right to restrict processing — you can ask us to limit the use of your data in certain circumstances
• Right to object — you can object to data processing for specific purposes such as direct marketing
• Right to data portability — you can request your data in a machine-readable format for transfer to another platform

To exercise any of the above rights, please contact our customer service team via 24/7 live chat or email at [email protected]. We aim to fulfil every request within a reasonable timeframe.

8 Data Security and Protection Measures

madrid88 implements multiple layers of technical and organisational security to protect your data from unauthorised access, loss, misuse or disclosure:

• SSL/TLS encryption for all communication between browser and server
• Two-factor authentication (2FA) available for all registered accounts
• Continuous security monitoring and real-time anomaly detection
• Strict internal access controls — only authorised staff may access sensitive data
• Regular security audits by independent and qualified third parties
• A tested incident response plan to manage any data breach quickly and effectively

In the event of any security breach affecting your data, madrid88 will notify you and the relevant authorities within the timeframe required under our licensing obligations.

9 Children's Privacy and Underage Users

madrid88 services are intended solely for individuals aged 21 and above. We strictly do not accept registrations from or provide services to any individual below the stipulated age limit.

Steps we take to ensure age limit compliance:

• All users are required to verify their date of birth during registration
• The KYC process includes verification of valid identity documents
• Accounts suspected of belonging to underage individuals will be frozen immediately while an investigation is conducted
• Any data collected from underage individuals unintentionally will be deleted promptly

10 Updates to This Privacy Policy

madrid88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or evolving industry standards.

When significant changes are made:

• We will display a clear notice on this website at least 14 days before the changes take effect
• Registered users will receive a notification via their registered email
• The "Effective Date" at the top of this document will be updated to reflect the latest version
• Continued use of the madrid88 platform after the date the changes take effect will be considered your acceptance of the updated terms

You are advised to review this Privacy Policy periodically. The version history of this document is available on request through our customer support channels.

11 Contact Us Regarding Privacy

If you have any questions, concerns or complaints about how madrid88 handles your personal information, we encourage you to contact us directly.

You can reach the madrid88 Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of your screen
• Language: We accept enquiries in Malay and English

We are committed to reviewing and responding to every privacy-related enquiry carefully and within a reasonable timeframe.