Terms & Conditions madrid88

Acceptance of Terms

By registering an account at madrid88, accessing our website, or using any services provided by madrid88, you hereby agree to be bound by all terms and conditions stated in this document. These terms form a legally valid agreement between you (the user) and madrid88 as the platform operator.

If you do not agree with any part of these terms, you are asked not to proceed with registration or use of the madrid88 platform. Continued use of our services after the terms have been amended means you accept those changes.

User Eligibility

2.1 Age Requirement

The madrid88 platform is only open to individuals aged 21 and above. This is an absolute requirement with no exceptions. Registration by underage individuals is strictly prohibited and will result in account cancellation and forfeiture of any related balances.

2.2 Identity Verification

madrid88 reserves the right to request identity verification at any time. Users may be required to submit a copy of their identity card (MyKad), passport, or other supporting documents for age and identity verification purposes before any withdrawal is processed.

2.3 Geographic Restrictions

Users are responsible for ensuring that participation in online gambling activities is lawful under their local laws. madrid88 is not responsible for any legal consequences arising from use of the platform in areas with specific restrictions.

2.4 One Account Per User

Each user is only permitted to hold one active account. Owning more than one account is a serious violation of these terms and may result in the closure of all related accounts and the forfeiture of all accumulated balances and bonuses.

Registration & Account Security

3.1 Registration Information

Users must provide accurate, complete and current information during the registration process. The full name, mobile phone number, date of birth and email registered must be the user's own genuine information. False or misleading information may result in immediate account closure.

3.2 Password & User Responsibility

Users are fully responsible for the security of their own account password. madrid88 recommends using a strong password that combines uppercase letters, lowercase letters, numbers and symbols. Do not share your password with anyone, including our support staff.

If you suspect unauthorised access to your account, please contact the madrid88 customer support team via live chat or email immediately.

Deposits, Withdrawals & Payments

4.1 Accepted Payment Methods

madrid88 accepts the following payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX (including major Malaysian banks)
• Cryptocurrency — USDT, BTC and ETH

4.2 Transaction Limits

The minimum deposit per transaction is RM20. The minimum withdrawal per request is RM50. No specific maximum transaction limit is stated, however madrid88 reserves the right to set limits based on account status and user verification.

4.3 Processing Time

Deposits are processed instantly or within a short period depending on the payment method chosen. Withdrawals are processed within 30 minutes to 3 hours after the request is approved. This timeframe is subject to successful identity verification and no technical or security issues involving the account.

4.4 Ownership of Funds

All deposits must be made using a payment method registered in the user's own name. madrid88 does not accept third-party payments. Any deposit suspected of originating from a third party may be frozen while an investigation is carried out.

4.5 Taxes & Fees

madrid88 does not charge any processing fees on deposits or withdrawals. However, banks or payment service providers may impose their own charges that are outside madrid88's control. Any tax liability that arises is entirely the user's responsibility.

Bonuses & Promotions

5.1 Welcome Bonus

madrid88 offers a welcome bonus of 200% of the first deposit amount up to a maximum of RM1,000. For example, a deposit of RM100 will generate a bonus of RM200, giving a total balance of RM300. For a deposit of RM1,200, the bonus given is RM1,000 (maximum cap), giving a balance of RM2,200.

5.2 Wagering Requirement

All bonuses are subject to a wagering requirement of 15 times the bonus value before any winnings obtained from that bonus can be withdrawn. Calculation examples:

• Deposit RM100 → Bonus RM200 → Wagering requirement: RM200 × 15 = RM3,000
• Deposit RM1,200 → Bonus RM1,000 → Wagering requirement: RM1,000 × 15 = RM15,000

5.3 Other Promotions

madrid88 also offers various other promotions from time to time, including weekly cashback for VIP members at all tiers — Bronze, Silver, Gold and Platinum. Each promotion has its own terms that will be stated on the relevant promotion page. More specific promotion terms take precedence over the general terms stated here.

5.4 Bonus Abuse

Any attempt to abuse bonuses, including but not limited to opening multiple accounts to claim bonuses repeatedly, or wagering strategies designed solely to meet wagering requirements without genuine intent to play, is a violation of these terms and will result in bonus cancellation and possible account closure.

User Conduct & Prohibitions

6.1 Prohibited Activities

Users are strictly prohibited from doing the following when using the madrid88 platform:

• Using automated software, bots or third-party tools to play or place bets
• Cooperating with other players to manipulate game outcomes (collusion)
• Attempting to exploit technical vulnerabilities or system errors for personal gain
• Uploading or distributing offensive, threatening or unlawful content
• Using a madrid88 account for money laundering or suspicious financial activities
• Impersonating madrid88 staff or other users

6.2 Consequences of Violations

Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of all balances and bonuses, and reporting to the relevant authorities where illegal activity is involved.

Responsible Gambling

madrid88 is committed to responsible gambling. We provide tools and resources to help users manage their gambling activity. Users who are concerned about their gambling habits are encouraged to use features such as daily deposit limits, loss limits, or the self-exclusion option available through our customer service.

Gambling should be treated as entertainment only, not as a source of income. Never gamble with money you cannot afford to lose. If you or someone you know shows signs of problem gambling, we encourage you to seek professional help.

For more information on responsible gambling, please visit our Responsible Gambling page.

Privacy & Data Protection

The collection, processing and storage of users' personal data is subject to the madrid88 Privacy Policy, which forms part of this agreement. By agreeing to these terms, you also agree to our privacy policy.

madrid88 uses industry-standard security measures including SSL encryption to protect users' personal and financial information. User data will not be sold or shared with third parties except as stated in the Privacy Policy or as required by law.

For full details on how we handle your data, please refer to our Privacy Policy page.

Limitation of Liability

madrid88 is not liable for any direct, indirect, incidental or consequential loss arising from the use of the platform, including but not limited to loss of winnings, service disruptions or technical errors beyond madrid88's reasonable control.

Any service disruption caused by scheduled or unscheduled system maintenance, natural disasters, internet connectivity issues or external factors beyond madrid88's control does not entitle users to claim compensation.

9.1 Technical Errors

Should a technical error result in an incorrect or invalid payment, madrid88 reserves the right to correct the error and cancel any affected transactions. Users agree to cooperate with madrid88 in resolving any discrepancies arising from technical errors.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws applicable to the international licensing jurisdiction under which madrid88 operates. Any dispute arising in connection with these terms or the use of the madrid88 platform should first be referred to madrid88's customer support channels.

If a dispute cannot be resolved through discussion, the parties agree to refer to the arbitration or alternative dispute resolution procedure set by the relevant licensing authority.

10.1 Language of Agreement

Although these terms are available in Malay and English, the Malay version is the binding version and will serve as the primary reference in any dispute regarding the interpretation of these terms.

Amendments to Terms & Conditions

madrid88 reserves the right to amend, update or replace any part of these terms and conditions at any time without prior notice. The latest version of the terms and conditions will always be available on this page and will be marked with the most recent effective date.

It is the user's responsibility to review these terms periodically. Continued use of the madrid88 platform after any amendments are published is considered your acceptance of the revised terms.

Contact Us

If you have any questions about these terms and conditions or need further clarification on any provision, the madrid88 customer support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the madrid88 website — immediate support in Malay and English
• Email: [email protected]

Our team is ready to assist in Malay and English. Please provide your account number (where relevant) when contacting us to help speed up the support process.